When do online passes expire

The minimum amount payable at the time of purchase of a new card would be Rs. Subsequent recharge of the card can be done at Customer Care Centers of any station with a minimum value of Rs. Minimum value to Recharge Smart Card is Rs. To view the format and other details, please visit www. With this facility, the commuters can top up their smart cards at the AFC entry gate itself.

Add Value of Rs. Later, Rs. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. In London, you can use your card on buses but not on the Underground Train services.

If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. If you have any problems using your card, it will be necessary for you to contact the bus company directly.

We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. GCC understand there was a discount being offered for some local train travel. However, GCC has not been involved in this.

For further information contact: The National Rail enquiries telephone number is You should continue to use your current pass, but then cut it up once your new pass arrives. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. In the unlikely event that your pass does not arrive, you should call The new pass is free.

However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. As a general rule, it is usually cheaper to call during the evenings and weekends. Calls from mobiles are likely to be considerably higher than those from landlines. Calling from a land line will normally be cheaper than the cost of a 2nd class stamp.

Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. The county council will not reimburse you for any charges levied by medical specialists or advocates. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent.

Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records.

Disability-related passes can be valid for 1 - 5 years. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. We apologise for any inconvenience that this situation may have caused you. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that :.

If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. Please provide them with as much detail as possible about the journey you wished to make. This should include: -. Find out which bus company you wish to comment about on our bus operator contacts page. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment.

The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since , but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud.

It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. For further information see www. You will need to apply to your new local authority for a new pass. The way of applying may be different to the way you applied in Gloucestershire. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass.

You will need to apply to this authority for a new pass. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. Gloucestershire County Council Transport Free concessionary bus passes Frequently asked questions about concessionary bus passes.

Once you have completed your application you can expect to receive your new pass within 28 working days unless we require any further information from you, in which case we will be in touch. Additional information about Concessionary Bus Passes. You will need to complete the online application and then please clearly write the online reference number which you will receive on completion of your online application on the reverse of all correspondence along with your name and postcode.